Frequently Asked Questions

Advisors (a.k.a. travel advisors / agents) work with clients to understand their vacation needs and handle all the travel arrangements, from booking a hotel for a long weekend to planning a honeymoon. 

They take the time to learn your preferences and narrow down your destination and accommodation options to find the best fit for you. We’ve taken the time to curate a warm, vibrant and diverse community of travel advisors who are just as travel-obsessed as we are. Our advisors’ job is to make sure your next trip is precisely tailored to your taste, vacation style and budget.

Yes, we offer group travel packages for families, friends, and corporate groups. Contact us for more information on our group packages.

Flights are included in some of our packages, but not all. Please check the package details for information on whether or not flights are included.

The best time to travel to Moors Vacations depends on the season and the activities you have planned. Contact us for personalized recommendations based on your travel preferences.

You name it, we book it: resort vacations, safaris, city breaks, vacation home rentals, once-in-a-lifetime adventures, weekend escapes…We do it all.

Working with a travel agent helps you level up your vacation experience. A travel agent handles all the logistics — on-the-ground transfers, hotel and tour bookings, itinerary planning — so you can get the most out of your trip, without any of the stress. 

When booking your trip through a Fora Advisor, you’ll also benefit from the partnerships we have set up with more than 8,200 hotels and travel providers around the world, including Virtuoso, Four Seasons, Rosewood, Belmond and beyond. Read more about our partners. Say hello to room upgrades, complimentary breakfasts, resort credits and top-tier treatment. 

In other words, working with a travel agent unlocks a secret travel world you need to be a part of. 

Planning travel — if you have a lot of time — can be fun. It’s what we do! ‍ 

You’ll still benefit from using a Fora Advisor. Tell us the hotels you’re interested in and we’ll book them for you so you get perks such as free breakfast, a room upgrade, early check-in or late check-out, at no extra cost to you. ‍

Plus, we’ll let you know if we have any intel on the property that may not be obvious online (like the fact that the room you requested looks onto a wall). It’s like having a best friend who works in travel, and who can help you plan your dream trip.

Of course! The more the merrier. Whether you’re organizing a family reunion, honeymoon, bachelorette party or company-wide retreat, we’re happy to help. Just get in touch with your Fora Advisor to begin the process.

Tell us everything. Let us know if you love golf, must have access to a kids’ club or have a soft spot for off-the-beaten-path travel. Serious allergies or dietary restrictions are also very helpful information to share. That way, we’ll only show you options that fit your wants and needs. We also love to hear about your favorite hotels and trips you’ve enjoyed in the past, because that clues us in to your travel style.

If you’ve never worked with a travel advisor before, get our guide on what to expect when booking with a travel agent.

 Moors Vacations stands out from other travel agencies because of our commitment to providing personalized service and customized travel packages. We take the time to get to know our customers and their preferences so that we can create a travel experience that is tailored to their needs. information to share. That way, we’ll only show you options that fit your wants and needs. We also love to hear about your favorite hotels and trips you’ve enjoyed in the past, because that clues us in to your travel style.

If you’ve never worked with a travel advisor before, get our guide on what to expect when booking with a travel agent.

 Yes, Moors Vacations offers group travel packages for families, friends, and corporate groups. Our group packages are customizable and can include activities and accommodations that are suitable for all members of the group. 

 The cancellation policy for Moors Vacations travel packages varies depending on the package selected and the time of cancellation. Our travel experts will provide you with the specific cancellation policy for your package at the time of booking. 

Our Professional retainer fee is non-refundable due to the commitment and resources we allocate once we take on a project. Here are the key reasons why this policy is in place.

Time Allocation: When we accept a project, we block out time exclusively for that particular request. this means we decline other potential projects to ensure that we provide the dedicated attention and high-quality serivce requred for the taks at hand.

Lost Opportunities: If a client decides to cancel or change their mind, we not only lose their business, but also the business from other clients we had to turn away. this double loss impacts our ability to maintain a sustainable operation.

Upfont Resource Commitment: The retainer fee also covers some of the time and expenses incurred during the initial phases of the project. This includes research, itinerary design, and other preparatory work necessary to provide a professional serivce.

Ensuring Serious Engagements: The non-refundable retainer also helps in ensuring that the engagements we enter into are serious and wel-considered, which is crucial for maintaining a professional and reliable service.

Our aim is to provide exeptional serivce and to allocate our resources effectively to meet the needs of all our cleints. The non-refundable retainer fee is a crucial part of achieving this goal, ensuring that we can continue to offer high-quality, dedicated serivce for each project we undertake.

 Our prices are very compatible. We always look at value vs. cost and we make sure you get a fair price. This however doesn't mean that our packages are always the cheapest. We work with trusted, hand picked tour operators that are service oriented, professional and reliable, We want to offer you teh best experience at a reasonable cost, and that is our priority. When you book online, you are basically paying a serivce fee to a webiste, without actually getting the serivce in return. When yuo book with us, you are a priority to us, and we are at your service every step of the way. 

a. We have negotiated contracts with the suppliers we sell who pay us a commission. These are only paid to us only if you actually take the trip we booked, and we do not get paid typically only a few weeks after your return. If you book your trip months or years in advance, we only have the retainer as our payment for all the time and work, until we actually get paid by our suppliers.

b. Since our specialty is customization, we often work with suppliers on a net price basis. We do this when this option offers more flexible terms and conditions for you, or when we are working on trip components ( such as train tickets, ferryboats, private transfers, exclusive activities and more) that make more sense to be booked on a non-comissionable rate. In this case we charge a standard service fee to compensate for our lack of payment.

When you get our quotes the price you will see listed on them is inclusive of all the commissions and/or service fees, so you will know the exact cost of your trip before you are charged for it.

  Retainers are not service fees for the work we do, they are a non-refundable payment to hire us to work with you. We keep these fees really low, starting at $100 - and it goes up depending on the complexity of your trip and number of travelers.  

  Before you are charged a retainer, we do a free consultation, during which we discuss your needs, and our general recommendations. It is very important that you are honest about what you are looking for, what your approximate budget is, and give us feedback on anything we suggest. This is what ensures that we can actually work on quotes that would be a good fit for you, instead of wasting your time with unsuitable options. There are a reasonable amount of revisions included in our quoting services, but the retainer is basically for one specific trip. If you are looking to shop around, see multiple quotes for several destinations just let us know, we would handle that with an hourly rate instead of a trip retainer.  

It takes time for us to work on each of your quotes. We customize everything, and each time we quote you something, we work with you to adjust those to your needs. Quotes are usually valid for 24-72hrs. If you don’t purchase the trip, and come back to us at a later time, we have to start everything all over again. In this case a new retainer will be charged. 

 Sorry, No, our retainers are fully non-refundable.